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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tristan Hall

May 29, 2026

5  out of  5
rating by Tristan Hall
"Started working with Nicole about 6 months ago and she is the absolute best. We started with only insuring my truck and she made the process so easy and painless while still saving me money. Fast forward a few months we then added home and flood to my plan and once again it was one of the easiest processes I’ve had to deal with. Today we added another vehicle and it on took minutes to get it added she’s the best! I would 10/10 absolutely recommend her and this insurance agency to anyone."
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Stacy Tacy

May 29, 2026

5  out of  5
rating by Stacy Tacy
"Nicole was the absolute best!! Made the whole process super easy. Would definitely recommend!"
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Dawson Ferrell

May 29, 2026

5  out of  5
rating by Dawson Ferrell
"Nicole Wolfe was very helpful on educating me and helping me find a low quote 10/10 would recommend very polite and respectful as well"
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Erica Thurman

May 20, 2026

5  out of  5
rating by Erica Thurman
"My husband and I worked directly with Zach Pinkston. He has taken ample time to explain every part of our policy and answer any questions. He also took time to offer more than one option and let us choose what was best for us. We look forward to having a local agent once again vs someone far off and without the personal touch."
We responded:
"Thank you for your review, Erica! I’m glad to hear our team took the time to explain your options and answer your questions. We appreciate the opportunity to serve you and look forward to being here when you need us. - Nick "
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Doug Richmond

May 18, 2026

5  out of  5
rating by Doug Richmond
"I am a longtime State Farm customer. I have a new agent: Nick Javins. I had not contacted Mr. Javins' office until this week, week of March 28, 2021. I called the office. An account manager answered. We discussed the matter at hand. In the end, what is this customer's assessment? The *best* customer experience!"
We responded:
"Thank you for sharing your experience, Doug! I’m thrilled to hear you had a positive experience with our office and that everything went smoothly. We really appreciate your kind words and are always happy to help with any questions or needs. - Nick"
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Timothy Justice

May 13, 2026

5  out of  5
rating by Timothy Justice
"Very pleasant kind agent. Saved me almost 80 dollars per month."
We responded:
"Thank you so much for sharing this, Timothy! I’m really glad to hear you had a great experience and felt well taken care of. Your feedback truly means a lot to us, and we appreciate you taking the time to leave it! - Nick "
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Keisha Anderson

May 8, 2026

5  out of  5
rating by Keisha Anderson
"Nick Javins and his State Farm Team are friendly and professional. They are always there to help with all of your insurance needs."
We responded:
"Thank you so much for sharing this, Keisha! I’m really glad to hear you’ve had such a positive experience with our team and felt well supported with your insurance needs. We truly appreciate you taking the time to leave this feedback! - Nick "
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Yasmina Idris

May 7, 2026

5  out of  5
rating by Yasmina Idris
"Zach was really nice and helpful! I was getting a quote over the phone, and he answered all of my questions and prepared the documents really quickly. Overall, I had a really pleasant experience!"
We responded:
"Thank you so much for sharing this, Yasmina! I’m really glad to hear the process felt smooth and that your questions were answered clearly along the way. It means a lot to know you had a great experience from start to finish, and we truly appreciate you taking the time to leave this feedback! - Nick "
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Amber Avila

April 24, 2026

5  out of  5
rating by Amber Avila
"I inquired about auto insurance online, and Zach reached out to me pretty quickly with my quote. He was very professional and never once did I feel pressured to purchase the policy. He worked around my schedule and was very knowledgeable. He was able to get me a great insurance policy that works great for our family. Couldn't be happier with the interaction."
We responded:
"Thank you for sharing your experience, Amber! I'm glad I could provide you with insurance options that work well for your family and that the process was smooth! I appreciate your feedback and am always here to assist with your insurance needs. - Nick "
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Robin

April 23, 2026

5  out of  5
rating by Robin
"I was dissatisfied with my agent on My homeowners policy. I spoke with Zach at Nick Javins State Farm. He provided me a great quote on both my car insurance and my homeowners. As soon as my other agent releases me ill have a Staye Farm bundle. Thank you Zach!"
We responded:
"Thank you for sharing your experience, Robin! I'm glad I could provide you with options for both your auto and homeowners insurance. I appreciate the opportunity to assist and look forward to working with you. Please feel free to reach out if you need anything! - Nick "
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waheed azeez

April 23, 2026

5  out of  5
rating by waheed azeez
"I just started a new policy with State Farm, and I had a great experience working with Nick Javins. He was very professional, patient, and took the time to explain everything in detail so I could clearly understand my coverage options. I also spoke with Nichole, who was very helpful and friendly throughout the process. The whole experience was smooth and stress-free. I definitely recommend them if you’re looking for good customer service and clear guidance."
We responded:
"Thank you for sharing your experience, Waheed! I'm so glad to hear the process was smooth and stress-free, and that everything was explained clearly. Providing helpful and professional service is always our goal. We appreciate your feedback and are here to assist with your insurance needs! - Nick "
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Tamika Moyer

April 20, 2026

5  out of  5
rating by Tamika Moyer
"Zach State Farm reached out to me to see if I was interested in seeing if he could save me some money on my auto insurance and I was all for it considering I wasn't happy with my current company. Boy was i glad I answered that call. He managed to save me a lot of money and he was the most pleasant person I have had to deal with in a while. Fast, courteous service and took very little time. Thanks Zach for making this the easiest switch ever."
We responded:
"Tamika, thank you for your review! I’m glad to hear Zach made the process quick and easy for you and that you had a positive experience working with him. We appreciate you taking the time to share your feedback and are here if you need anything in the future. - Nick "
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Sushmita Kumari

March 25, 2026

5  out of  5
rating by Sushmita Kumari
"I reached out to switch my insurance from another state to a local plan, and Zach assisted me throughout the process. It was incredibly smooth everything was completed in under an hour with no hassle at all. Zach was very friendly, patient, and easy to talk to. Highly recommend their service!"
We responded:
"Sushmita, thank you so much for your kind words and recommendation. I’m glad to hear Zach made the process of switching your insurance smooth and hassle-free. We take pride in making things easy and straightforward for our customers, and it’s great to know Zach delivered that experience. We are always here if you need anything. - Nick "
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Ben Smith

March 24, 2026

5  out of  5
rating by Ben Smith
"Had a great experience getting my insurance! Zach Pinkston was great, very attentive and helpful."
We responded:
"Thank you for sharing your experience, Ben! I’m glad Zach could be attentive and helpful while making your insurance process smooth. We really appreciate your kind words! - Nick "
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Rachel Mignogna

March 24, 2026

5  out of  5
rating by Rachel Mignogna
"Definitely recommend"
We responded:
"Thank you so much for the recommendation, Rachel! We’re thrilled to hear you had a positive experience and really appreciate you sharing it. - Nick "
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Beth Armstrong

March 19, 2026

5  out of  5
rating by Beth Armstrong
"Zach was incredibly helpful, making the whole process of insuring our home stress free! I really appreciated everything he did for our family!"
We responded:
"Beth, thank you so much for your kind words! I’m thrilled Zach could make the process smooth and stress-free for your family. We truly appreciate you taking the time to share your experience! - Nick "
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Piper Durrell

March 2, 2026

5  out of  5
rating by Piper Durrell
"Teresa was very helpful in working with us and obtaining- at our not quite the last minute request- a "Yellow" insurance card that can occasionally be requested at the Canadian border. Thank you!"
We responded:
"Piper, thank you for your thoughtful review! I'm proud of our team for always putting our customers first and handling every situation with professionalism and care. We truly appreciate you and are always here when you need us. - Nick "
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Mashenka Tanks

February 28, 2026

5  out of  5
rating by Mashenka Tanks
"Thank again for taking time out your schedule to call me back and explain the policy to me I will DEFINITELY refer you to everybody I know"
We responded:
"Thank you for your kind words, Mashenka! We’re so glad we could take the time to explain everything and make the process clear for you. Your recommendation mean a lot to us, and we truly appreciate your support! - Nick "
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Summer Fisher

February 25, 2026

5  out of  5
rating by Summer Fisher
"Nicole was the absolute best! Answered all questions and gave great details"
We responded:
"Summer, Nicole loves helping our customers feel confident and informed, and we’re thrilled she was able to do that for you! Thank you for sharing your experience. - Nick "
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Austin Newman

February 25, 2026

5  out of  5
rating by Austin Newman
"This agency is amazing. I worked with Zach over the phone and he helped me get a great price on a policy that fit exactly what I needed. I recommend this agency due to its professionalism and enthusiasm with helping customers.l with what they need. 10/10 would recommend."
We responded:
"Thank you for your kind words, Austin! I’m thrilled to hear that Zach was able to help you find a policy that fit your needs and provide such a positive experience. Our team takes pride in being professional and enthusiastic about helping our customers, and it means a lot to hear your recommendation! - Nick "
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Marvin Pippert

February 17, 2026

5  out of  5
rating by Marvin Pippert
"Teresa was fantastic! She was kind, attentive and efficient. She was gracious in helping me through this situation. I definitely recommend them!!"
We responded:
"Thank you for your kind review, Marvin! I’m thrilled to hear Teresa was able to provide attentive and efficient support. It means a lot to know you had a positive insurance experience, and we truly appreciate your recommendation! - Nick "
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Donald McKinney

January 21, 2026

5  out of  5
rating by Donald McKinney
"Zach was very helpful explaining a communication we received from State Farm. Thank you! Don McKinney"
We responded:
"Don, thank you for your kind words! I’m glad to hear that Zach was able to help you with your insurance needs. We look forward to assisting you anytime! - Nick "
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Marcel Shams Eddin

January 14, 2026

5  out of  5
rating by Marcel Shams Eddin
"Nick has been extremely helpful and responsive whenever I’ve needed assistance. He takes the time to explain everything clearly and makes the process easy."
We responded:
"Marcel, thank you so much for your kind words! I’m glad I could help and make everything easy to understand. I’m always happy to assist whenever you need anything. - Nick "
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Jennifer Schmitz

January 12, 2026

5  out of  5
rating by Jennifer Schmitz
"We are very grateful for the help we received from Zach Pinkston, our State Farm agent in Blacksburg. He made it easy to get renter’s insurance in place for my son as he transferred and began graduate school. The process was smooth, well-explained, and handled with care. Excellent customer service—I couldn’t have asked for a better experience."
We responded:
"Thank you for taking the time to share this, Jennifer! I’m so glad Zach was able to make getting renter’s insurance simple and stress-free for your son as he started graduate school. We love helping our customers feel confident and supported, and it’s wonderful to hear that your experience reflected that! - Nick "
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Kathryn Gadd

January 12, 2026

5  out of  5
rating by Kathryn Gadd
"Very friendly and knowledgeable. Was patient with my work schedule."
We responded:
"Thank you for your kind words, Kathryn! I’m glad we could work around your schedule and provide a friendly, knowledgeable experience. We truly appreciate you taking the time to share your feedback! - Nick "