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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Milo Evans

September 29, 2025

5  out of  5
rating by Milo Evans
"I had a great experience with State farm. Zach was super helpful, patient, and made everything easy to understand. He walked me through all the coverage options, answered all my questions, and explained everything to me in detail."
We responded:
"Milo, thank you for your kind words! I’m really glad to hear that Zach was able to help you and make the insurance process easy to understand. We strive to provide clear guidance to all our customers, so it means a lot to know we hit the mark with you. If you ever have more questions or need assistance in the future, don’t hesitate to reach out! - Nick "
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Sean Russell

September 23, 2025

5  out of  5
rating by Sean Russell
"Zach was awesome at transferring my insurance over to Virginia. He was super helpful and made everything easy to understand."
We responded:
"Sean, thank you so much for the kind words! I'm glad Zach made the move to Virginia easy and took the time to walk you through everything. We're always here to make insurance simple and stress-free! - Nick "
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Asif Iqbal Rahaman

September 22, 2025

5  out of  5
rating by Asif Iqbal Rahaman
"Zach was really helpful for me getting the auto and rental insurance. He patiently explained everything and was helpful in setting up the insurance as per my requirements."
We responded:
"Hello, thank you for the great feedback! I'm glad to hear Zach was able to walk you through everything and help with your insurance needs. We're happy to have him on the team and appreciate you choosing us! - Nick "
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Emmett Dlggs

September 21, 2025

5  out of  5
rating by Emmett Dlggs
"Nick was well versed and accommodating"
We responded:
"Emmett, thank you for the 5-star review! My team and I truly appreciate your support and are so glad to hear you've had a great experience with us. - Nick "
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Atul Bharadwaj

August 28, 2025

5  out of  5
rating by Atul Bharadwaj
"Easy and convenient to get insurance… they have a few parking spots"
We responded:
"Atul, thank you for your kind words! I'm thrilled to hear that our team provided you with such a positive insurance experience, and made the process smooth and clear for you. - Nick "
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Jennifer S.

August 28, 2025

5  out of  5
rating by Jennifer S.
"Nick Javins' office continues the trend of excellent customer service and responsiveness I have experienced with other State Farm offices. In this case, it is for renters insurance for a child away at college. This office is on top of the situation — which I greatly appreciate, as distance makes it difficult to keep track of everything. I highly recommend this office for their attentiveness and overall excellent level of service!"
We responded:
"Jennifer, thank you for the amazing review! We’re so glad to hear that our team provided you with outstanding service. We truly appreciate your recommendation and are always here to help with all your insurance needs! - Nick "
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Mahmudur Rahman

August 27, 2025

5  out of  5
rating by Mahmudur Rahman
"I had a great experience getting my car insurance with State Farm today. Agent Nick was excellent to work with — very helpful, patient, and explained everything clearly. He made the whole process simple and stress-free, and I was able to get coverage at a very affordable price."
We responded:
"Mahmudur, thank you for the great feedback! I am glad to hear our team was able to assist you quickly with your insurance needs. Making things stress-free is what we aim for. We're here anytime you need us! - Nick "
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loretta trumble

August 27, 2025

5  out of  5
rating by loretta trumble
"Zach provided excellent customer service. He helped make the process of obtaining renter’s insurance for my Hokie quick and painless. The policy provides fantastic coverage at an incredible rate. This helps provide peace of mind. Kudos to Zach and State Farm!"
We responded:
"Loretta, I’m happy to hear Zach took such great care of you and we could provide you with a positive insurance experience. Our team takes pride in delivering top-notch support to our customers. - Nick "
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Kiyo

August 20, 2025

5  out of  5
rating by Kiyo
"Zach was super friendly and very quick to respond, helped me save a bunch on my insurance."
We responded:
"Kiyo, thanks for the great feedback! I'm glad Zach was able to help and provide such quick, friendly service. We're always here if you need anything! - Nick "
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Connor McDaniels

August 19, 2025

5  out of  5
rating by Connor McDaniels
"Zach helped me save a ton of money when setting up my renters insurance. Did a great job explaining terms and conditions to college kids who don't know much about insurance, would highly recommend!"
We responded:
"Connor, thank you for the kind words! I'm glad Zach was able to make everything clear and helpful. We appreciate the recommendation and are always here if you need anything! - Nick "
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Ting-Ting Yang

August 19, 2025

5  out of  5
rating by Ting-Ting Yang
"Recently moved here from the other state, Zach did an AMAZING job to assist the transfer and also explained the plan in detail! Highly recommend to come here if you ever need an insurance!!"
We responded:
"Ting-Ting, welcome to the area, and thank you for the great review! I'm glad Zach made the transition smooth and took the time to walk you through everything. We truly appreciate the recommendation! - Nick "
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Nadeem Akbar

August 14, 2025

5  out of  5
rating by Nadeem Akbar
"Zach was very helpful today. He did everything for me while I stayed on the call. He genuinely helped me with getting the best insurance I was looking for. I like highly recommend it anyone especially if you are buying your very first insurance!"
We responded:
"Nadeem, thank you for your kind words! I'm glad Zach was able to assist you with your insurance needs. We appreciate your recommendation and are here to support you anytime. - Nick "
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Michael Pozdol

August 12, 2025

5  out of  5
rating by Michael Pozdol
"Very easy to reach and work with."
We responded:
"Michael, thank you for the feedback! I'm glad the insurance process was smooth for you. My team and I are always here to help! - Nick "
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JH L

July 29, 2025

5  out of  5
rating by JH L
"He was very kind and suggested practical, well-considered choices. I’m super happy with the experience!"
We responded:
"Hello, we are always here to help! We take great pride in our dedicated team who goes above and beyond to ensure that every customer receives the highest level of service. - Nick "
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Megan Elgin

July 28, 2025

5  out of  5
rating by Megan Elgin
"We recently moved to Virginia and needed to switch our insurance policy from another state. Zach made the entire process smooth and stress-free! He worked hard to match our new policy as closely as possible to our previous one and offered thoughtful suggestions on adjustments that actually improved our coverage. He even went above and beyond by personally calling to cancel our old policy for us, which we really appreciated. Excellent service all around!"
We responded:
"Megan, thank you for your kind words! I’m thrilled to hear that you had such a positive insurance experience and felt well taken care of. Providing top-tier, professional service is always our goal. We truly appreciate your feedback and look forward to assisting you again! - Nick "
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Anna Dunner

July 28, 2025

5  out of  5
rating by Anna Dunner
"I worked with Jahsiah for my daughters college renters insurance and he went above and beyond. Within minutes of my call, I had the policy, paid etc. He was awesome and so so kind also. 10 out of 10 customer service would highly recommend."
We responded:
"Anna, thank you for the wonderful review! I'm so happy to hear you've had such a great insurance experience with our team. We appreciate your recommendation and look forward to continuing to provide you with top-quality service. - Nick "
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Benjamin Reagan

July 25, 2025

5  out of  5
rating by Benjamin Reagan
"Zach was a very personable agent who got me set up very quickly. He gave honest advice and answered my questions."
We responded:
"Thank you for your feedback, Benjamin! I’m so pleased to hear that you feel supported by our team. Your kind words mean everything to us, and we’re here whenever you need assistance! - Nick "
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erinnemilligan

July 22, 2025

5  out of  5
rating by erinnemilligan
"I recently switched my auto insurance to State Farm and had an excellent experience with my agent. Zach was incredibly knowledgeable, patient, and made the whole process smooth and straightforward. I felt taken care of and appreciated how they tailored coverage options to fit my needs perfectly. Highly recommended if you’re looking for reliable service and great support!"
We responded:
"Hello, thank you for the fantastic review! I’m so glad to hear that our team makes the insurance process easy and helpful for you. Your recommendation means a lot to us, and we’re here for any of your insurance needs! - Nick "
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Fardib Mahbub

July 15, 2025

5  out of  5
rating by Fardib Mahbub
"Teresa is a wonderful person to speak to. Sweetest I would say. She was nice, calm, respectful and listened to my situation with complete attention and served me with best of her expertise. I am thrilled with her pleasant approach and support."
We responded:
"Thank you for your kind words, Fardib! Teresa truly is a wonderful part of our team, and we’re so happy to hear that her calm, respectful, and attentive approach made a positive impact. Your feedback means a lot to us, and we’re always here to help however we can! - Nick "
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Michael Schwob

July 3, 2025

5  out of  5
rating by Michael Schwob
"Nicole Wolfe made transferring my auto insurance from another state so simple. We even managed to save money every month. Plus, I got a very warm welcome to Blacksburg. Don't hesitate to work with this office - especially if you've moving from out of state. You're in good hands with Nicole! :)"
We responded:
"Thank you so much for your wonderful feedback, Michael! I’m delighted to hear that you had a positive insurance experience and felt well supported. It’s our pleasure to assist you, and we truly appreciate your kind words! - Nick "
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Eliana salama

June 23, 2025

5  out of  5
rating by Eliana salama
"Very kind and super helpful! First time getting insurance and he made it stress free and easy!"
We responded:
"Eliana, thank you for the great feedback! I am glad to hear our team was able to assist you quickly with your insurance needs. Making things stress-free is what we aim for. We're here anytime you need us! - Nick "
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Jacob Wilson

June 16, 2025

5  out of  5
rating by Jacob Wilson
"The agent I talked with in setting up my new insurance policy, Nicole Wolfe, was extremely kind and patient :)"
We responded:
"Jacob, thank you for your kind words! I'm so glad to hear Nicole provided such great service. We truly appreciate your feedback and support. - Nick "
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Cooper Teare

June 3, 2025

5  out of  5
rating by Cooper Teare
"Super knowledgeable, relatable and personable, helped a lot with my policy!"
We responded:
"Cooper, thank you for your kind words! I’m thrilled to hear you had a great experience with our team. It’s always our goal to provide excellent service, and your feedback means a lot to us. Looking forward to working with you again! - Nick "
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Shannon Dawson

May 20, 2025

5  out of  5
rating by Shannon Dawson
"Nicole Wolfe was amazing. She did a great job explaining everything."
We responded:
"Thank you for providing us with a great rating, Shannon! I’m happy your insurance experience was so positive. We appreciate your support! - Nick"
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Kai Lynn

May 13, 2025

5  out of  5
rating by Kai Lynn
"Had a great call with Zach, he walked me through everything clearly (comprehensive, liability, etc.) and didn’t push anything I didn’t need. Super helpful and honest, which I really appreciated."
We responded:
"It is always our mission to provide you with excellent customer care, Kai. We appreciate your time and business more than you know! Thank you! - Nick"